Triton FT5000XP Prism NDC Emulation w/XFS Compliance User User Manual

MODEL RL/FT5000XP USER MANUALPRiSMTM NDC EMULATiON w/XFS COMPLiANCEVERSiON 1.0TDN 07103-00188 Oct 23 2009CORPORATE HEADqUARTERS:21405 B StreetLong Be

6Model rl/Ft5000XP uSer Manual w/PriSMtM ndc eMulationReceipt Printer GraphicsBit-mapped graphic images (BMP) can be printed on the receipt. Like ad s

96moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionFollow the proceeding steps to select/deselect an entire functional group or specic function w

triton DiAgnoSticS971. To deselect ALL the functions within a group, highlight the function group name and press the <Enter> key. ALL of the

98moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionADD USerAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAintenAnce o

triton DiAgnoSticS99remoVe USer AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAintenAnce option by pressing number <4&g

100moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionterminAl USerSAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAinten

triton DiAgnoSticS101USer AcceSS rePortAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAintenAnce option by pressing number

102moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionchAnge USerS PASSworD*note*This function is only available to personnel with Master password a

Appendix A SoftwAre LicenSe AgreementcompLiAnce / emiSSion StAtementSA-1

A-2Appendix A SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementS SoftwAre LicenSe Agreement / compLiAnce/emiSSion S

SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementSA-3 SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementSDISCL

7introductioncoMMunicationSThe XP-series ATMs support TCP/IP communications with the transaction processor.TCPIP (Ethernet)This method is used in appl

A-4Appendix A SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementS SoftwAre LicenSe Agreement / compLiAnce/emiSSion S

SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementSA-5 SoftwAre LicenSe Agreement / compLiAnce/emiSSion StAtementSnote:

Appendix BGlossAry of Terms

Appendix BB2Glossary of TermsANSI - American National Standards InstituteThe US government body responsible for approving US standards in many areas,

GlossAry of TermsB3Glossary of TermsISO - Independent Sales OrganizationLUNO - Logical Unit NumberA 3-bit identier used on a SCSI bus to distinguish

Appendix BB4SNA – Systems Network ArchitectureIBM’s proprietary high level networking protocol standard. Subnet MaskA bit mask used to identify which

Appendix C SoftwAre LiCenSe Agreement /CompLiAnCe And emiSSion StAtementSC-1

C-2Appendix C AutomAted teLLer mAChine (“Atm”) SoftwAre end-uSer AgreementimportAnt: pLeASe reAd CArefuLLY:BY INSTALLING OR OTHERWISE USING THE AT

C-3SoftwAre LiCenSe Agreement / CompLiAnCe/emiSSion StAtementSDISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGESTO THE EXTENT PERMITTED BY LAW, THIS A

C-4Appendix C CompLiAnCe / emiSSion StAtementSDISCLAIMERThe manufacturer of the Automated Teller Machine (ATM) product(s) described herein makes no

8Model rl/Ft5000XP uSer Manual w/PriSMtM ndc eMulationrear Service Panel (rSP)(Model Ft5000XP)The RSP provides convenient user-access to most PrismTM

C-5SoftwAre LiCenSe Agreement / CompLiAnCe/emiSSion StAtementSnote:This equipment has been tested and found to comply with the limits for a Class A di

Appendix dWArrAnty / Service StAtementSD-1

D-2Appendix dDISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE P

D-3WArrAnty StAtementManufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement, or claim the

D-4Appendix dStAtute of limitAtionSAny action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one

D-5WArrAnty StAtementbAnkruptcyIn the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against Distributor, or in

D-6Appendix dLimited Warranty covers normal use. Triton does not warrant or cover damage:• occurring during shipment of the equipment or components

D-7WArrAnty StAtementAuthorized inStAllAtion And Service providerSTriton utilizes several nationwide and regional authorized third party mainte-nance

D-8Appendix dtriton’S technicAl ServiceS depArtmentThe primary purpose of the Technical Services department is to provide as-sistance to customers in

D-9WArrAnty StAtementQueStionS on operAtion of eQuipmentTechnical support is available to owners of Triton equipment and to qualied service personnel

Section 2BaSic operation9

10Model rl/Ft5000Xp USer ManUal w/priSMtM ndc eMUlationintrodUctionThis section describes the basic operation of the terminal. The following top-ics

11BaSic operation Alphanumeric keypadKeypad operationThe keypad has integral, raised tactile symbols (5-key, Cancel, Clear, and Enter) to help visuall

12Model rl/Ft5000Xp USer ManUal w/priSMtM ndc eMUlationScreen FUnction KeyS Refer to the gure below. The eight keys, 4 on each side of the LCD, are

13BaSic operationrear Service panel (Model FtXp) The Rear Service Panel (RSP) houses a 10.4” (264mm) SVGA color display with 800 x 600 resolution and

14Model rl/Ft5000Xp USer ManUal w/priSMtM ndc eMUlationMenU-BaSed operationThe terminal operates as a menu driven system. Host controlled messages and

15BaSic operation Headphone jack location.voice-enaBled tranSactionSThe terminal provides voice feedback via an integrated output jack, enabling si

iiMODEL RL/FT5000XP USER MANUAL w/PRiSMTM NDC EMULATiONCONTENTSSECTiON 1 - iNTRODUCTiON ... 1What

16Model rl/Ft5000Xp USer ManUal w/priSMtM ndc eMUlationthiS page intentionally leFt BlanK

Section 3RepleniShing caSSetteS17

18Model Rl/Ft5000Xp USeR ManUal w/pRiSMtM ndc eMUlationintRodUctionThe purpose of this section of the manual is to describe the procedures for:

19RepleniShing caSSetteSnew oR UnciRcUlated note deFectS All the conditions listed for used notes. Excessive bowing due to condi-tions of packi

20Model Rl/Ft5000Xp USeR ManUal w/pRiSMtM ndc eMUlation**CAUTION**The “throat” assembly on the mechanism is not a load bearing structure! Do not gr

21RepleniShing caSSetteSopening note caSSetteS1. Insert the key into the cassette lock (refer to gure below left). To unlock the cassette, apply inw

22Model Rl/Ft5000Xp USeR ManUal w/pRiSMtM ndc eMUlationloading note caSSetteS1. Load the cassette with currency. The shape of some notes may be affec

23RepleniShing caSSetteS3. Move the pusher plate against the notes with just enough pressure to hold the notes in the correct position when closing t

24Model Rl/Ft5000Xp USeR ManUal w/pRiSMtM ndc eMUlationRemoving the reject vault. Reject vault ready to open.Key inserted.Opening lid.ReMoving the ReJ

25RepleniShing caSSetteS2. The reject cassette is now open for collecting any rejected bundle notes. These will be present in the folding tray. After

iiiMODEL RL/FT5000XP USER MANUAL w/PRiSMTM NDC EMULATiONCONTENTSSECTiON 4 - PREVENTATiVE MAiNTENANCE...27introduCtion ..

26Model Rl/Ft5000Xp USeR ManUal w/pRiSMtM ndc eMUlationveRiFY opeRation1. Close and lock the security cabinet. 2. Verify the cassettes are <L

Section 4 Preventative Maintenance27

28Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlationintrodUctionThis section of the manual covers preventive and corrective mainte-nance pro

29Preventative Maintenance3. Press and hold the paper feed button until the paper clears the front of the printer.4. Remove the existing paper

30Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlation8. If the paper is not automatically taken-up by the printer, check the tension roller lever o

31Preventative MaintenancerePleniShing receiPt PaPer(Ft5000XP)NOTE: This operation must be com-pleted with the AC power applied to the ATM.1. Open th

32Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlation7. Insert the edge of the paper roll into the printer take-up slot. The printer will automatic

33Preventative MaintenancerePleniShing PaPer(JoUrnal Printer)NOTE: Thefollowingstepsreferencethegurebelow.1. Access the journal printer and

34Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlation4. Direct the paper (item 6) from the paper roll (item 4) through the Paper Out Sensor and dow

35Preventative Maintenanceloading ink cartridge (JoUrnal Printer)1. Access the journal printer and turn the power switch OFF. 2. If there is a used

ivMODEL RL/FT5000XP USER MANUAL w/PRiSMTM NDC EMULATiONTHiS PAgE iNTENTiONALLy LEFT BLANk

36Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlation3. Before inserting the new ink cartridge, turn the cartridge knob “counterclockwise” unti

37Preventative Maintenancecleaning the encloSUreThe ATM front panel/trim is highly durable,resistingscratchesandngersmudges. However, occasiona

38Model rl/Ft5000XP USer ManUal w/PriSMtM ndc eMUlationthiS Page intentionally leFt Blank

Section 5PriSmtm nDc APPlicAtionVerSion 1.0

40moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtion contentSPriSmtm SUPerViSor FUnctionS ...

41PriSmtm nDc emUlAtion SUPerViSor FUnctionSPriSmtm nDc SUPerViSor FUnctionS

42moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionthiS PAge intentionAlly leFt BlAnk

43PriSmtm nDc emUlAtion SUPerViSor FUnctionS1. introDUction1.1 Document ScopeThis document provides primary descriptions for the PrismTM NDC

44moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtion3. SUPerViSor moDeIn Supervisor Mode, the supervisor interface can be displayed on the custome

45PriSmtm nDc emUlAtion SUPerViSor FUnctionSNote: If any options are selected that require devices that are not present or not congured, the mes

Section 1introduction1

46moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionDISP SPPLY: Displays the status of the media supplies.PRNT SPPLY: Prints the status of the me

47PriSmtm nDc emUlAtion SUPerViSor FUnctionSINIT RECPT: Resets the receipt printer and ejects a blank receipt. If an initialization le is specied

48moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionPressing 99 will display additional Replenish functions on the following menu:INIT EJ: Makes a

49PriSmtm nDc emUlAtion SUPerViSor FUnctionSPressing 99 will display additional Replenish functions on the following menu:thiS PAge intentionAlly leFt

50moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionDISP CONFIG: Displays all the congure parameter settings.PRNT CONFIG: Prints all the congur

51PriSmtm nDc emUlAtion SUPerViSor FUnctionS0 = Use Receipt Printer when printing from the front and Journal Printer when printing from the rear (defa

52moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionTCP/IP CFG: A sub-menu containing functions to congure TCP/IP settings.CALIBRATE CASH UNITS:

53PriSmtm nDc emUlAtion SUPerViSor FUnctionSPressing 37 on the (MORE) Congure functions (sub-menu options) will display the TCP/IP Cong menu 3.3.2

54moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionDISP ACCESS: Displays all the Access option settings and Key Verication Values.PRNT ACCESS:

55PriSmtm nDc emUlAtion SUPerViSor FUnctionSENTER A: NDC ‘A’ KEY (master) key prompt for non-Visa (aE VErsion) EPP’s.WRITE A : Stores the NDC ‘A’ KE

2Model rl/Ft5000XP uSer Manual w/PriSMtM ndc eMulationWhat’s in This ManualThis manual describes the operating features of the RL/FT5000XP -series ATM

56moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionKEY ENTRY: A sub-menu containing Key Management functions:3.4.1 Key Entry Sub-Menu OptionsCH

57PriSmtm nDc emUlAtion SUPerViSor FUnctionSSINGLE LENGTH WITHOUT XOR: 16 digit key (1DES) entered in a single part.SINGLE LENGTH WITH XOR: 16 digit

58moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtion3.5 Diagnostics MenuRESTART: Restarts the Windows.SHUTDOWN: Shuts down Windows.CARD READER:

59PriSmtm nDc emUlAtion SUPerViSor FUnctionS3.5.1 Vendor Diagnostics Pressing <12> on the main (top-level) Diagnostics menu will initiate a tra

60moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionthiS PAge intentionAlly leFt BlAnk

triton DiAgnoSticS61triton DiAgnoSticS

62moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionAcceSS inStrUctionS:1. Enter the SUPerViSor moDe by opening the control panel. The Supervi-so

triton DiAgnoSticS63The default factory user ID is 00 and the default password is 1234. AcceSS inStrUctionS: 1. From the Supervisor “Select” menu,

64moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtion*note*The availability of some Vendor DiAgnoStic functions will depend on such factors as types

triton DiAgnoSticS65Switching ScreenS (moDelS Ft5000XP)The FT5000XP has two (2) displays - the front (Customer side) and rear (Opera-tor service side)

3introductionOperating SystemIntel Celeron or optional Intel Pentium IIIMicrosoft Windows XPSoftware options:Triton Standard - XFS Compliance - Emul

66moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionMANAGEMENT REPORTSThere are a number of Vendor DiAgnoStic menU options that produce a report

triton DiAgnoSticS67DiAgnoSticS menU oPtionS

68moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionthiS PAge intentionAlly leFt BlAnk

triton DiAgnoSticS69cASh DiSPenSerCASH DISPENSER MENU OPTIONS ...70CASH DISPENSER STATUS ...

70moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtioncASh DiSPenSerDeScriPtion:The following options will be available from the Cash Dispenser scree

triton DiAgnoSticS71cASh DiSPenSer StAtUSAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the cASh DiSPenSer option by pressing nu

72moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionPUrgeAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the cASh DiSPenSer opt

triton DiAgnoSticS73teSt DiSPenSeAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the cASh DiSPenSer option by pressing number <

74moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionForce Unlock cASSetteAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the cASh

triton DiAgnoSticS75inject new cASSette iDAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the cASh DiSPenSer option by pressing n

4Model rl/Ft5000XP uSer Manual w/PriSMtM ndc eMulationFeature HighlightsImportant features of the RLXP/FTXP family are highlighted in the following li

76moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionUnlock / lock All cASSetteSAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the

triton DiAgnoSticS77When the unlock operation is complete, you may remove the cassette(s) for replenishment/service.After completing replenishment/ser

78moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionthiS PAge intentionAlly leFt BlAnk

triton DiAgnoSticS79keyPADKEYPAD MENU OPTIONS ... 80KEYPAD DEVICE STATUS ...

80moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionkeyPADAcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the keyPAD option by

triton DiAgnoSticS81keyPAD DeVice StAtUSAcceSS inStrUctionS:1. From the DiAgnoSticS Screen, select the keyPAD option by pressing number <

82moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionteSt keyPADAcceSS inStrUctionS:1. From the DiAgnoSticS Screen, select the keyPAD option

triton DiAgnoSticS83cleAr tAmPerAcceSS inStrUctionS:1. From the DiAgnoSticS Screen, select the keyPAD option by pressing number <2> on

84moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionthiS PAge intentionAlly leFt BlAnk

triton DiAgnoSticS85key mAnAgementKEY MANAGEMENT LOGIN ... 86KEY MANAGEMENT MENU OPTIONS ...

5introductionStandard FeatureS Standard features of the XP-series ATMs are summarized in the following paragraphs.acceSS and tranSaction Secu

86moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionkey mAnAgement loginkey mAnAgement menUAcceSS inStrUctionS:1. From the DiAgnoSticS screen, sel

triton DiAgnoSticS87thiS PAge intentionAlly leFt BlAnk

88moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionenter key A AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the key mAnAgement opti

triton DiAgnoSticS89enter key B 2. Key A - Part 1. Enter the rst set of 32 characters and press the <En-ter> key (F7). The check digits of

90moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionchAnge PASSworD For USer 1chAnge PASSworD For USer 2 1. From the DiAgnoSticS screen, select th

triton DiAgnoSticS91PASSworD mAintenAncePASSWORD MAINTENANCE MENU OPTIONS ... 92CHANGE USER PASSWORD ...

92moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionPASSworD mAintenAnce AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD m

triton DiAgnoSticS93chAnge USer PASSworD AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAintenAnce option by pressing numbe

94moDel rl/Ft5000XP USer mAnUAl w/PriSmtm nDc emUlAtionchAnge USer nAme AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAin

triton DiAgnoSticS95moDiFy USer AcceSS AcceSS inStrUctionS:1. From the DiAgnoSticS screen, select the PASSworD mAintenAnce option by pressing number