Triton RT2000 User Manual User Manual

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CORPORATE HEADQUARTERS
21405 B Street
Long Beach, MS 39560
Phone: (228) 575-3100
Fax: (228) 575-3101
COPYRIGHT NOTICE
© 2014 Triton. All Rights Reserved. TRITON logo is a
registered trademark of Triton Systems of Delaware.
MODEL RT2000
A
UTOMATED TELLER MACHINE
USER MANUAL
TDN 07103-00047 May 19, 2014
Page view 0
1 2 3 4 5 6 ... 189 190

Summary of Contents

Page 1 - USER MANUAL

CORPORATE HEADQUARTERS21405 B StreetLong Beach, MS 39560Phone: (228) 575-3100Fax: (228) 575-3101COPYRIGHT NOTICE© 2014 Triton. All Rights Reserved.

Page 2 - DISCLAIMER

xMODEL RT2000 SERIES USER MANUALWaiver IneffectiveNo claim or right arising out of or relating to a breach of these terms and conditionscan be dischar

Page 3

80MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 4

81MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 5 - EMISSIONS (EMI)

82MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 6

83MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 7

84MODEL RT2000 USER MANUALFACTORY DEFAULT: LISTED BELOWACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing numb

Page 8 - Warranty Statement

85MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 9

86MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 10

87MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 11

88MODEL RT2000 USER MANUALElectronic JournalIntroductionThe ATM features an electronic journal that is integrated into the dispensing mecha-nism.The d

Page 12

89MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing num-ber (

Page 13

xiMODEL RT2000 SERIES USER MANUALLimited Warranty covers normal use. Triton does not warrant or coverdamage:• occurring during shipment of the equipm

Page 14 - CONTACT INFORMATION

90MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing num-b

Page 15 - Contents

91MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing num-ber (

Page 16

92MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing num-b

Page 17

93MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing number(3)

Page 18

94MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the ELECTRONIC JOUR-NAL option by pressing num-b

Page 19

95MANAGEMENT FUNCTIONSCoupons / MessagesIntroductionCoupons are typically used as a promotional incentive, offering a product, service,or discount as

Page 20

96MODEL RT2000 USER MANUALRandom Coupon AwardIf you want fifty percent (for example) of ALL customers to receive a coupon, nomatter the level of their

Page 21 - INTRODUCTION

97MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing numb

Page 22 - What’s in This Manual

98MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 23 - Feature Highlights

99MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing numb

Page 24 - Standard Features

xiiMODEL RT2000 SERIES USER MANUAL• Take photographs of the damaged packaging prior to opening the boxes. If thisis not possible, make note of key po

Page 25 - Voice-Enabled Transactions

100MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 26 - Triton terminals

101MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing num

Page 27 - Communications

102MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 28 - Messages

103MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing num

Page 29 - Prize Coupons

104MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 30

105MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing num

Page 31

106MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 32

107MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the SYSTEM PARAM-ETERS option by pressing num-ber (

Page 33 - BASIC OPERATION

108MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the SYSTEM PARAM-ETERS option by pressing num-b

Page 34 - Control Panel Layout

109MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the SYSTEM PARAM-ETERS option by pressingnumber (5)

Page 35 - Keypad Operation

xiiiMODEL RT2000 SERIES USER MANUALTriton’s Technical Services DepartmentThe primary purpose of the Technical Services department is to provide assist

Page 36 - CREEN FUNCTION KEYS

This Page Intentionally Left Blank118MODEL RT2000 USER MANUAL

Page 37 - Menu-Based Operation

SECTION 6MAINTENANCE111

Page 38

112MODEL RT2000 USER MANUALIntroductionThis chapter of the User manual coverspreventive and corrective maintenanceprocedures appropriate for user pers

Page 39 - Customer Transactions

113MAINTENANCE3. Remove the existing paper roll and/or empty spindle (as appropriate)from the paper support bracket bypulling the spool out of the bra

Page 40

114MODEL RT2000 USER MANUAL12. The blue tension lever is locatedon the right side. It must be in theclosed position (Blue lever facingtowards the lef

Page 41 - INITIAL SETUP

115MAINTENANCECleaning the EnclosureThe ATM front panel is highly durable,resisting scratches and finger smudges.However, occasional cleaning of thefr

Page 42 -  Options

116MODEL RT2000 USER MANUAL4. Insert and remove an ATM card. Ifno error message is received and itscans the card correctly (readsTrack(s)), the proble

Page 43 - Parameter Importance Levels

SECTION 7ERROR RECOVERY117

Page 44 - Setup Parameters

118MODEL RT2000 USER MANUALIntroductionThis chapter of the operation manual describes how operator personnel can re-spond to ATM error conditions and

Page 45

119ERROR RECOVERYClearing Terminal StatusIn following the error recovery procedures in Table 7-1, in most cases the first actionyou will perform will

Page 46

xivMODEL RT2000 SERIES USER MANUALQuestions on Operation of EquipmentTechnical support is available to owners of Triton equipment and to qualified ser

Page 47

120MODEL RT2000 USER MANUALError Recovery ProceduresMany error conditions require the assistance of a qualified service technician toreturn the ATM to

Page 48

121ERROR RECOVERY1. Press and hold down the Control(CTRL) key (blank key in lowerright corner of alphanumerickeypad). While holding down theCTRL key,

Page 49

122MODEL RT2000 USER MANUALRestart Using Management FunctionsB1. Press and hold down the CTRL key(blank key in lower right corner ofalphanumeric keyp

Page 50

123ERROR RECOVERY1. Press and hold down the CTRL key(blank key in lower right corner ofalphanumeric keypad). Whileholding down the CTRL key, pressthe

Page 51 - CURRENCY HANDLING

124MODEL RT2000 USER MANUALShut Down / Apply Power Using Power Supply ON/OFF SwitchD1. Open the cabinet sleeve door. of the ATM. The power supply is l

Page 52 - **CAUTION**

125ERROR RECOVERYSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD0srorrEoN85desnepsidsetonynamooT23noitarepodooG95rorreleehwgnimiT33erulia

Page 53 - Preparing Notes

126MODEL RT2000 USER MANUALSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD09detcetedtonrotnesbaxoBtcejeR311tcejertaegdegniliartrofgnitiaw

Page 54 - TDM-series Dispenser

127ERROR RECOVERYSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD731lanruojoteruliaftnirP161deliafraelclanruojcinortcelE831tpieceroterulia

Page 55

128MODEL RT2000 USER MANUALSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD891rekcatsnigniogetonondetceteD042deliaftsetflesDEPS991srorreht

Page 56

129ERROR RECOVERYSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD123tpurrocatadettessaC263rorreetirweciveD-resnepsiD223deliafrotomniaM363d

Page 57 - Removing the Reject Cassette

xvMODEL RT2000 SERIES USER MANUALContentsSECTION 1 - INTRODUCTION ... 1WHAT’S IN THIS MANUAL ...

Page 58

130MODEL RT2000 USER MANUALSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD583sreppoh/tcejerondnuofeciveD-resnepsiD115wolfrevoatadeciveD-D

Page 59 - SECTION 5

131ERROR RECOVERYSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD435tesereciveD-JE755teserecivedmetsyS535rorreezisataD-redaerdraC855rorrec

Page 60

132MODEL RT2000 USER MANUALSEDOCSUTATS-1-7ELBATrorrEedoCnoitpircseDrorrEedoCnoitpircseD085deliafdnammocdapyekelbasiD-DEPS306tneserprepmatdetroper-DEPS

Page 61 - Function Availability

133ERROR RECOVERYSEDOCDETALERSNOITACINUMMOCMEDOMsutatSedoCnoitpircseD1tuoemiT3rewsnaon-)DGB(laiDdnuorGkcaB4atadmedomnirorrE5 .pugnuhtsoH.noitcennoc/re

Page 62 - Management Reports

134THIS PAGE INTENTIONALLY LEFT BLANKMODEL RT2000 USER MANUAL

Page 63

APPENDIX AMECHANICAL/ELECTRONIC LOCKSA-1

Page 64 - CLOSE FUNCTIONS

A-2MODEL RT2000 USER MANUALIntroductionThe security cabinet can be secured using either a mechanical or electroniccombination lock. This Appendix cove

Page 65 - Cassette Close

A-3APPENDIX A - MECHANICAL/ELECTRONIC LOCKSChanging IndexOpening IndexChanging the CombinationChange the CombinationTo change the combination, you wil

Page 66

A-4MODEL RT2000 USER MANUAL3. Turn change key to the LEFT until it stops (approximately one-quarter turn).With the change key in this position, set th

Page 67 - SCHEDULE CLOSE

A-5APPENDIX A - MECHANICAL/ELECTRONIC LOCKSEntering the CombinationThe electronic lock combination consists of six digits. Upon arrival, the combinat

Page 68 - SEND TERMINAL TOTALS

xviMODEL RT2000 SERIES USER MANUALContentsTDM-SERIES DISPENSERS ... 34REMO

Page 69 - TRIAL CLOSE

A-6MODEL RT2000 USER MANUALBad Battery/Battery ReplacementIf the lock beeps repeatedly while open or beeps twice and refuses to open, the 9-volt batte

Page 70 - DAY CLOSE

APPENDIX BOPERATOR SERVICE PANELFUNCTIONSB-1

Page 71 - TRIAL CASSETTE CLOSE

B-2MODEL RT2000 USER MANUALOperator Service Panel (OSP) FunctionsThe OSP provides convenient user-access to Administrative Management func-tions for

Page 72 - CASSETTES CLOSE FUNCTIONS

B-3APPENDIX B - OPERATOR SERVICE PANEL FUNCTIONSNote: The Customer screen willchange its display to “This machineis temporarily out of service. Please

Page 73 - SELECT CASSETTE(S)

B-4MODEL RT2000 USER MANUALTERMINAL CLOSE FUNCTIONSDESCRIPTION:TERMINAL CLOSE FUNCTIONS allowaccess to the following closefunctions:• Trial Close• Day

Page 74 - REPLENISH CASSETTE(S)

B-5APPENDIX B - OPERATOR SERVICE PANEL FUNCTIONSELECTRONIC JOURNALDESCRIPTION:ELECTRONIC JOURNAL allows accessto the ATMs journal functions. Thefollow

Page 75 - SELECT CASSETTE(S) IN-SERVICE

B-6MODEL RT2000 USER MANUALRESTART THE TERMINALDESCRIPTION:Selecting RESTART THE TERMINALallows you to “reboot” the terminaloperating program. When th

Page 76 - CASSETTE QUANTITY

APPENDIX CADS GRAPHICS(COLOR DISPLAY UNITS ONLY)C-1

Page 77 - TRIAL CASSETTE CLOSE REPORT

C-2MODEL RT2000 USER MANUALADS GRAPHICSACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the num

Page 78

C-3APPENDIX C - ADS GRAPHICSADD NEWACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the number

Page 79

xviiMODEL RT2000 SERIES USER MANUALContentsCASSETTE PARAMETERS ... 71

Page 80 - TERMINAL STATUS

MODEL RT2000 USER MANUALC-4The File List shows the files in theselected location that are of the se-lected type. The Filename, Size andDate/Time attri

Page 81 - TERMINAL ERROR HISTORY

C-5APPENDIX C - ADS GRAPHICSACTIVE HOURS. By default, the graphic will be displayed every hour of the day.If you want to restrict the display of the

Page 82

C-6MODEL RT2000 USER MANUALDELETEACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the number (6

Page 83 - CONFIGURATION SUMMARY

C-7APPENDIX C - ADS GRAPHICSEDITACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the number (6)

Page 84 - TRANSACTION TOTALS

C-8MODEL RT2000 USER MANUALActive Hours. By default, the graphic will be displayed every hour of the day. Ifyou want to restrict the display of the gr

Page 85 - SYSTEM DIAGNOSTICS

C-9APPENDIX C - ADS GRAPHICSMOVE UPACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the number

Page 86 - DISPENSER DIAGNOSTICS

C-10MODEL RT2000 USER MANUALMOVE DOWNACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing the numbe

Page 87 - DISPENSER STATUS

C-11APPENDIX C - ADS GRAPHICSCOUPONS (GRAPHICS)ACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CON-FIGURATION option by press-ing

Page 88 - PURGE / TEST DISPENSE

C-12MODEL RT2000 USER MANUALPress the number (1) on the keypad to cycle through the available coupontypes. After selecting the coupon type, configure

Page 89 - FORCE UNLOCK CASSETTE

C-13APPENDIX C - ADS GRAPHICSGRAPHIC EXAMPLESFULLSCREEN640x480

Page 90 - RESET DISPENSER

xviiiMODEL RT2000 SERIES USER MANUALSECTION 6 - MAINTENANCE ... 111INTRODUCTION ...

Page 91 - ASSETTE PARAMETERS screen:

C-14MODEL RT2000 USER MANUALRECEIPT480 x 120GRAPHIC EXAMPLESTRANSACTION AD640 x 260

Page 92 - RELEARN BILL THICKNESS

C-15APPENDIX C - ADS GRAPHICSUPDATING TERMINAL SOFTWAREThis step procedure describes how to per-form a software update for the RT2000. Youwill need a

Page 93 - ALL CASSETTES LOCKED

C-16MODEL RT2000 USER MANUAL5. In the Look In option shouldbe the “USB” location. If it’snot present, <Cancel> out ofthe SOFTWARE UPDATEscreen

Page 94 - ACTIVE CASSETTE

APPENDIX GT9 KEYPADCOPYRIGHT NOTICE© 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC

Page 95 - CASSETTE IN SERVICE

G-2APPENDIX GThe T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for:• The T9 EPP contains a removal detection switch that deactivates

Page 96 - MULTIPLE AMOUNT

G-3T9 KEYPADNew Error Codes to Support the T9 EPP• Error Code 625: SPED - Not Activated Cause: The EPP has not yet been activated for use. Recomm

Page 97 - DOCUMENT TYPE

G-4APPENDIX GTo Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No addition

Page 98 - SECONDARY ITEM DESCRIPTION

G-5T9 KEYPADPrior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is impe

Page 99 - CARD READER

G-6APPENDIX GTo Activate the T9 KeypadNOTE: Activation is NOT required for units that ship with the T9 EPP installed.1. Log into Management Functions.

Page 100 - CARD READER TOTALS

G-7T9 KEYPADTo Reactivate the T9 KeypadNOTE: Triton Technical Support CANNOT supply an activation code without the Operator Id, Serial Number and Nonc

Page 101 - SCAN CARD

xixMODEL RT2000 SERIES USER MANUALContentsAPPENDIX C - ADS GRAPHICS (COLOR DISPLAYS) ... C-1ADS GRAPHICS ...

Page 102 - PRINTER DIAGNOSTICS

G-8APPENDIX GReplacing the battery in the T9 KeypadNOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!!This EPP wi

Page 103 - RESET/TEST PRINTER

iiMODEL RT2000 SERIES USER MANUALDISCLAIMERThe manufacturer of the Automated Teller Machine (ATM) product(s) describedherein makes no representations

Page 104 - CONFIGURE PRINTER

xxMODEL RT2000 SERIES USER MANUALTHIS PAGE INTENTIONALLY LEFT BLANK

Page 105 - DEVICE STATUS

SECTION 1INTRODUCTION1

Page 106 - TEST (MODEM) / MODEM TOTALS

2MODEL RT2000 SERIES USER MANUALWhat’s in This ManualThis manual describes the operating features of the RT2000 ATM family. The setup andoperating pr

Page 107 - MANAGEMENT FUNCTIONS

3INTRODUCTIONFeature HighlightsImportant features of the RT2000 family are highlighted in the following list: Highly reliable, state-of-the-art PC pl

Page 108 - Electronic Journal

4MODEL RT2000 SERIES USER MANUALStandard FeaturesStandard features of the RT2000 ATM are summarized in the following paragraphs.Access and Transaction

Page 109 - ELECTRONIC JOURNAL

5INTRODUCTIONReceipt Printer GraphicsBit-mapped graphic images (BMP. only) can be printed on the receipt. Like ad screengraphics, receipt graphics can

Page 110 - DISPLAY UNAUDITED RECORDS

6MODEL RT2000 SERIES USER MANUALRemote Monitoring and ManagementThe RT2000 provides support for remote monitoring and management via the optionalTrito

Page 111 - DISPLAY LAST X

7INTRODUCTIONVSAT (Very Small Aperture Terminal)The VSAT connection type is used with ATMs that support satellite-based communica-tions. VSAT supports

Page 112 - DISPLAY SELECTED RECORDS

8MODEL RT2000 SERIES USER MANUALClose ManagementA suite of close functions are provided to facilitate daily balancing of the ATM’s internalrecord of t

Page 113 - CLEAR JOURNAL

9INTRODUCTIONMulti-Language SupportThe ATM has a screen language option. This option allows the terminal user to select apreferred language (such as

Page 114 - VIEW JOURNAL A RCHIVE

iiiMODEL RT2000 SERIES USER MANUALRepairs and Returns: If telecom compatibility trouble is experienced with the RT2000ATM, you may contact for repair

Page 115 - Coupons / Messages

10MODEL RT2000 SERIES USER MANUALsnoitacificepSdnaserutaeF0002TRmetsySretupmoC dradnatS lanoitpOrossecorP®elacSXletnIzHM002yromeM)margorPdnaSOIB(setyb

Page 116 - MODEL RT2000 USER MANUAL

11INTRODUCTIONnoitacificepSdnaserutaeF0002TR sretnirP dradnatS lanoitpOeziSrepaPmm08noituloseRtnirPmm/stod8aerAtnirPediwmm27deepStnirPces/mm57ytilibap

Page 117

12MODEL RT2000 SERIES USER MANUALnoitacificepSdnaserutaeF0002TR ssuoenallecsiM dradnatS lanoitpOnoitatnemucoDsnoitcnuFtnemeganaMrofselif"pleH&quo

Page 118 - COUPON TYPE

SECTION 2BASIC OPERATION13

Page 119 - PROMPT / MINIMUM LEVEL

14MODEL RT2000 USER MANUALIntroductionThis chapter describes the basic operation of the terminal. The following topics arecovered:1. Control Panel Lay

Page 120 - MAXIMUM LEVEL / RANDOM

15BASIC OPERATIONKeypad OperationSee Figure 2-2 and Table 2-1. The main keypad consists of 10 alphanumeric keys,two arrow keys and four large control

Page 121 - MESSAGE / PRINT

16MODEL RT2000 USER MANUALON-SCREEN KEYPAD OPERATIONTo enter text characters into the dialog boxes that are displayed by the Management Func-tions, pr

Page 122 - TERMINAL MESSAGES

17BASIC OPERATIONMenu-Based OperationThe terminal operates as a menu driven system. Messages and menu options pre-sented on the LCD display screen gui

Page 123 - STORE MESSAGE

18MODEL RT2000 USER MANUALAccessing Management Functions1. At the Customer screen (Figure 2-6), press and hold down the <CTRL> key;while holding

Page 124 - EXIT MESSAGE

19BASIC OPERATIONIntroductionThis section sumarizes the actions involved in typical customer transactions. Inaddition, the voice-enabled transactions

Page 125 - SURCHARGE OWNER MESSAGE

ivMODEL RT2000 SERIES USER MANUALUsers should ensure for their own protection that the electrical ground connectionsof the power utility, telephone li

Page 126 - NEWS TICKER MESSAGE

20MODEL RT2000 USER MANUALVoice-Enabled TransactionsThe terminal provides voice feedback via an integrated output jack, enabling sight-impaired users

Page 127 - DATE AND TIME

SECTION 3INITIAL SETUP21

Page 128 - SET DATE / SET TIME

MODEL RT2000 USER MANUAL22Parameter CategoriesThere are a number of setup parameters that must be configured when an ATMis installed. Generally speaki

Page 129 - VOLUME CONTOLS

23INITIAL SETUPParameter Importance LevelsCriticalThe parameters with this importance level are primarily those that represent theminimum number of pa

Page 130

MODEL RT2000 USER MANUAL24Setup ParametersTable 3-1, Significance Levels, correlates each Management Functions area to thesignificance levels of param

Page 131 - MAINTENANCE

25INITIAL SETUPSLEVELECNACIFINGIS-1-3ELBATAERASNOITCNUFTNEMEGANAMLACITIRCDERIUQERTNATROPMIDENIFED-RESU1EGAUGNAL X2SRETEMARAPMETSYSX X3SNOPUOC X4SEGASS

Page 132 - Replenishing the Receipt

MODEL RT2000 USER MANUAL26SRETEMARAPPUTESLACITIRC-2-3ELBATDDS001-MDT05-DMNTNEMEGANAMAERASNOITCNUFNOITPONOITCNUFEMANRETEMARAPYROTCAFTLUAFED1X X XSCITSO

Page 133

27INITIAL SETUPSRETEMARAPPUTESDERIUQER-3-3ELBATDDS001-MDT05-DMNTNEMEGANAMAERASNOITCNUFNOITPONOITCNUFEMANRETEMARAPYROTCAFTLUAFED1X X XESOLCLANIMRETSNOI

Page 134

MODEL RT2000 USER MANUAL28SRETEMARAPPUTESTNATROPMI-4-3ELBATDDS001-MDT05-DMNTNEMEGANAMAERASNOITCNUFNOITPONOITCNUFRETEMARAPYROTCAFTLUAFED1X X XESOLCLANI

Page 135 - AINTENANCE

29INITIAL SETUPSRETEMARAPPUTESDENIFED-RESU-5-3ELBATDDS001-MDT05-DMNTNEMEGANAMSAERASNOITCNUFNOITPONOITCNUFRETEMARAPYROTCAFTLUAFED1X X XEGAUGNALHSINAPS/

Page 136 - Communication Problems

vMODEL RT2000 SERIES USER MANUALAVIS:L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminalindique le nombre maximal de term

Page 137 - ERROR RECOVERY

MODEL RT2000 USER MANUAL30THIS PAGE INTENTIONALLY LEFT BLANK

Page 138 - Status Conditions

SECTION 4CURRENCY HANDLING31

Page 139 - Clearing Terminal Status

32MODEL RT2000 USER MANUALIntroductionThe purpose of this section of the manual isto describe the procedures for: (1) removingand replacing note casse

Page 140 - Error Recovery Procedures

33CURRENCYHANDLINGNew or Uncirculated Note Defects• All the conditions listed for used notes.• Excessive bowing due to conditions ofpacking and storin

Page 141

34MODEL RT2000 USER MANUALLoading the Currency Cassette(s)1. Unlock the cassette(s) and open the cassette lid using the supplied key. Move thepusher p

Page 142

35CURRENCYHANDLING2. IMPORTANT: The shape of some notes may be affected by conditions of storage orbundling, preventing them from forming neat even pi

Page 143

36MODEL RT2000 USER MANUAL• Mixed (Slanting and Cupped)bundlesSeparate the mixed currency into neatbundles of 100-200 notes of each type. Placethe cup

Page 144

37CURRENCYHANDLING4. Close and lock the reject cassette. Remove the key. Slide the cassette back into itscompartment in the dispensing mechanism. Mak

Page 145

38MODEL RT2000 USER MANUALVerify Operation of All Dispensers1. After completion of the “Cassette Close” procedures, close and lock the securitycabinet

Page 146

SECTION 5MANAGEMENT FUNCTIONS39

Page 147

viMODEL RT2000 SERIES USER MANUALLe present appareil numerique n’emet pas de bruits radioelectriques depassant leslimites applicables aux appareils nu

Page 148

40MODEL RT2000 USER MANUALIntroductionThis section describes the Management Functions available for controlling theATM. When the Customer Welcome scr

Page 149

41MANAGEMENT FUNCTIONSTo access Management Functions, you must enter an appropriate password in thedialog box that appears when the Management Functio

Page 150

42MODEL RT2000 USER MANUAL8. Terminal Status. Used to view terminal status reports.9. Language. Press the 9 key repeatedly to cycle through the availa

Page 151

43MANAGEMENT FUNCTIONSFigure 5-4. Management Report menu.1. Page Up. Scrolls the report up a maximum of one full page.2. Home. Moves directly to the f

Page 152

44MODEL RT2000 USER MANUALIntroductionCassette and Day Close reports provide important information about the transac-tions being performed by your ATM

Page 153

45MANAGEMENT FUNCTIONSCassette CloseThe Cassette Close report shows current cassette activity, including total notesdispensed and remaining and the to

Page 154

46MODEL RT2000 USER MANUALACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option by press-ing number (1) on the ke

Page 155 - MECHANICAL/ELECTRONIC LOCKS

47MANAGEMENT FUNCTIONSACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option by press-ing number (1) on the keypad

Page 156 - Operating the Mechanical Lock

48MODEL RT2000 USER MANUALFACTORY DEFAULT: OFFACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option by press-ing

Page 157 - Change the Combination

49MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option by press-ing numb

Page 158 - *Important*

viiMODEL RT2000 SERIES USER MANUALNoticesCopyright © Delaware Capital Formation, Inc., 2004.All Rights ReservedThis publication is protected by copyri

Page 159 - Operating the Electronic Lock

50MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option by press-ing

Page 160 - Lockout Feature

51MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/ATRIAL CASSETTE CLOSEACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS opti

Page 161 - FUNCTIONS

52MODEL RT2000 USER MANUALFACTORY DEFAULT: N/ACASSETTES CLOSE FUNCTIONSACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCT

Page 162

53MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/ASELECT CASSETTE(S)ACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS option

Page 163

54MODEL RT2000 USER MANUALREPLENISH CASSETTE(S)FACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS

Page 164 - DIAGNOSTICS

55MANAGEMENT FUNCTIONSFACTORY DEFAULT: ALLSELECT CASSETTE(S) IN-SERVICEACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCT

Page 165 - SHUT DOWN THE TERMINAL

56MODEL RT2000 USER MANUALCASSETTE QUANTITYFACTORY DEFAULT: “0”ACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIONS opt

Page 166 - CONTRAST A DJUSTMENT

57MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/ATRIAL CASSETTE CLOSE REPORTACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the TERMINAL CLOSEFUNCTIO

Page 167 - (COLOR DISPLAY UNITS ONLY)

58MODEL RT2000 USER MANUALDIAGNOSTICSIntroductionDiagnostics provide important information about the status of the ATM. It main-tains an “historica

Page 168 - ** Important **

59MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 169 - APPENDIX C - ADS GRAPHICS

viiiMODEL RT2000 SERIES USER MANUALDefense of Infringement ClaimsIf notified promptly in writing of any action (and all prior claims relating to sucha

Page 170

60MODEL RT2000 USER MANUALFACTORY DEFAULT: N/ATERMINAL STATUSACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing

Page 171 - • Welcome Ad (315 X 385)

61MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 172

62MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 173

63MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 174

64MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 175

65MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 176 - MOVE DOWN

66MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 177 - COUPONS (GRAPHICS)

67MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 178

68MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 179 - RAPHIC EXAMPLES

69MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/ADESCRIPTION: (MULTI-CASSETTE NMD USE)The FORCE UNLOCK CASSETTE function provides a means of overriding the u

Page 180 - 640 x 260

ixMODEL RT2000 SERIES USER MANUALInterpretation and Other Parole EvidenceThis writing is intended by the parties as final expression of their agreemen

Page 181 - UPDATING TERMINAL SOFTWARE

70MODEL RT2000 USER MANUALACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on the key-pad.2. Enter

Page 182

71MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 183 - APPENDIX G

72MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 184 - ** WARNING **

73MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 185 - T9 KEYPAD

74MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 186 - PPENDIX G

75MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 187 - Prior to T9 Keypad Activation

76MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 188

77MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

Page 189 - To Reactivate the T9 Keypad

78MODEL RT2000 USER MANUALFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on

Page 190

79MANAGEMENT FUNCTIONSFACTORY DEFAULT: N/AACCESS INSTRUCTIONS:1. From the MAIN MENU screen,select the DIAGNOSTICS optionby pressing number (2) on thek

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