Triton 9710 Series Quick Reference Guide User Manual download pdf

COMMON ERROR CODES

ERROR

CODE

MEANING

139

140

141

148

151

182

183

FEED FAILURE

PRINTER NOT

RESPONDING

PRINTER

TIMEOUT

PAPER JAM

ELECTRONIC

JOURNAL

WRITE FAILURE

ELECTRONIC

JOURNAL FULL

CURRENCY

CASSETTE

LOW

RECEIPT

PRINTER

PAPER LOW

RECOMMENDED ACTIONS

RESETTING ERRORS

RESET ATM RESET ERROR

COMMUNICATION PROBLEMS

COMMUNICATION ERROR

SYSTEM UNAVAILABLE

CARD READER PROBLEMS

CAN’T READ CUSTOMER CARD

CAN’T INSERT CARD FULLY

MANAGEMENT FUNCTIONS

ACCESS INSTRUCTIONS

TEMPORARILY OUT

OF SERVICE

ERROR CODE #XXX

CONTACT SERVICE PERSONNEL

NOTIFY

ATTENDANT

RESET ATM: OPEN THE ATM CONTROL PANEL AND LO-

CATE THE POWER SWITCH ON THE LEFT SIDE OF THE

POWER MODULE AT THE REAR OF THE ENCLOSURE.

PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).

RESET ERROR: AFTER AN ATM RESET, THE RESET ER-

ROR AND MANAGEMENT OPTIONS APPEAR. SELECT

THE RESET ERROR OPTION. IF THE PROBLEM HAS

BEEN CORRECTED, THE ATM SHOULD RETURN TO NOR-

MAL OPERATION.

1. AT ATM WELCOME SCREEN, PRESS AND HOLD

DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF

KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH

KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,

RESET ATM USING PROCEDURE . TOP

MENU, OR RESET ERROR/MANAGEMENT MENU

SHOULD APPEAR.

2. SELECT MANAGEMENT OPTION. ENTER PASSWORD

TO ACCESS MANAGEMENT FUNCTIONS MENU.

1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER

SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.

2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF

CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.

3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY

INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.

1. RESET ATM USING PROCEDURE . IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.

2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE

OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)

OF A TELEPHONE. LISTEN FOR DIAL TONE.

3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR

ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.

4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A

TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROB-

LEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.

1. REMOVE AND OPEN CASSETTE.

2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD

CURRENCY. GOTO STEP 4.

3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO,

OBTAIN GOOD QUALITY CURRENCY. CONTINUE WITH STEP 4.

4. SHUFFLE CURRENCY. REPACK CASSETTE.

5. REPLACE CASSETTE USING PROCEDURE .

6. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,

GO TO STEP 8. IF ERROR DOES NOT CLEAR, CONTACT SERVICE

PROVIDER.

7. DO A TEST DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM

BACK IN SERVICE.

8. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER

PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.

2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. RE-

MOVE JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.

3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,

GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE

PROVIDER.

4. PERFORM RECEIPT PRINTER TEST.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF

ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE .

2. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,

PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CON-

TACT SERVICE PROVIDER.

1. OPEN ATM CONTROL PANEL.

2. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.

3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE .

IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR,

CONTACT SERVICE PROVIDER.

4. PERFORM RECEIPT PRINTER TEST.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF

ERROR RETURNS, CONTACT SERVICE PROVIDER.

1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF

PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN . TRY TO READ THE CARD.

IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.

2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE .

3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD

OPTION.

5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR

SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.

6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON

CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.

7. RESET ATM USING PROCEDURE . TRY TO READ A CARD. IF PROBLEM STILL EXISTS,

CONTACT YOUR SERVICE PROVIDER.

1. UNLOCK SECURITY CABINET. REMOVE CURRENCY CASSETTE.

2. ADD CURRENCY TO CASSETTE. REPLACE CASSETTE USING PRO-

CEDURE . CLOSE AND LOCK SECURITY CABINET.

3. RESET ERROR USING PROCEDURE . IF ERROR CLEARS,

GO TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE

PROVIDER.

4. DO A TEST DISPENSE.

5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF

ERROR RETURNS, CONTACT SERVICE PROVIDER.

1 2

Summary of Contents

Page 1 - MANAGEMENT FUNCTIONS

COMMON ERROR CODESEERRORCODEMEANING33139140141148151182183 FEED FAILUREPRINTER NOTRESPONDINGPRINTERTIMEOUTPAPER JAMELECTRONICJOURNALWRITE FAILUREELECT

Page 2 - REPLENISHING CASSETTES

CASSETTE/DAY CLOSEF1. SELECT DAY CLOSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT SAMETIME AS PROCESSOR, HOST SETTLEMENT AMOU

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Triton 9710 Series Quick Reference Guide User Manual

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